Risk Free Arbitrage

When a task is closed with different statuses (one user indicates that the task is completed, the other - not completed), it goes into arbitration.

In disputable situations, we act as a third party to the relationship, understand the problem and find out to whom to transfer the funds stored in the account of the task under the Transaction without risk.

To make a fair decision, the manager of the monitoring service calls up with the customer and the executor of the task, finds out the details. The more evidence users provide, the faster the process goes.

Good evidence:

  • photographs of completed works;
  • signed documents;
  • details of the correspondence.

When a job goes to arbitration

Example 1

The contractor was the first to indicate that the task was completed. The customer indicated that the task was not completed.

The task goes to arbitration because the parties indicated different statuses. The manager of the monitoring department understands the situation and decides to whom the reserved money will be transferred.

Example 2

The customer was the first to indicate that the task was not completed. The contractor indicated that the task was completed.

The task goes to arbitration because the parties indicated different statuses. The manager of the monitoring department understands the situation and decides to whom the reserved money will be transferred.

Example 3

The customer indicated that the task was not completed and left negative feedback.

The job goes straight to arbitration. The manager of the monitoring department understands the situation, works on negative feedback and decides to whom the reserved money will be transferred.

When arbitration does not work

Example 1

The customer indicated that the task was completed.

Since the customer indicated that the task was completed, we believe that he is satisfied with the result, therefore, to speed up the process, we immediately transfer the money to the contractor. The contractor can leave a response, but can no longer indicate that the task has not been completed.

Example 2

The customer indicated that the task was not completed. The contractor did not specify anything.

If the contractor does not clarify the status of the assignment within 3 days, we consider that he agrees with the customer, and the Transaction is closed without risk. In this case, the task is considered unfulfilled, and the money is returned to the customer.

Example 3

The customer indicated that the task was not completed. The contractor indicated that the task was not completed.

The money is automatically returned to the customer.

Example 4

The contractor indicated that the task was not completed.

If the contractor has closed the task with the status "not completed", the money is automatically returned to the customer. The customer can leave feedback, but can no longer indicate that the task is completed.

Example 5

The contractor indicated that the task was completed. The customer did not specify anything.

If the customer does not clarify the status of the task within 3 days, the task is closed as completed. Since there were no objections from him, the money is automatically transferred to the contractor. The customer can leave feedback, but can no longer indicate that the task has not been completed.

Example 6

The contractor indicated that the task was completed. The customer indicated that the task was completed.

The money is automatically transferred to the performer.

FAQ

  • When will the money be received / returned?

The maximum arbitration period is up to 3 months from the date of the first complaint. If none of the users gave an answer on the results of the task, after 9 months the money will automatically be returned to the customer's account. This is the standard return period from the partner's payment system. If at the same time the task falls into arbitration, the period for receiving money is increased to 12 months.

We reserve the right to make decisions according to our own methods of assessing disputes.

  • Does arbitration start on negative reviews?

If the contractor or customer leaves a negative review, we will definitely contact him to clarify the details. The manager understands the situation and, based on the results of the check, issues a warning or blocks the user. In this case, the task does not go to arbitration.

  • Does the assignment deadline specified in the assignment affect arbitration?

The terms specified in the assignment do not directly affect the arbitration result, but are taken into account by the manager when making the final decision on arbitration of the assignment.